Unless otherwise specified, 50% of the total bill for transplanting services must be paid before the commencement of the project. The remaining balance is due within 2 weeks of the date work is completed.
It is the responsibility of the property owner to mark sprinkler pipe or any other underground structures other than utilities, or otherwise inform Willowcreek Tree Farms representatives of their locations. While Willowcreek Tree Farms will always do its best to avoid damaging pipes and other underground structures, it will not be responsible for repairing any pipes or underground structures.
The transplanting team must have access to water in order to properly complete the transplanting process. If there is no access, the trees will not be covered under our one-year warranty.
The transplanting process inevitably displaces some earth. Unless otherwise specified, Willowcreek Tree Farms will use the displaced earth to build a berm around the transplanted tree in order to enhance water retention. Willowcreek Tree Farms is not to remove any waste or earth material from the property unless prior arrangement is made to do so at additional cost.
Holes of up to 5 feet deep are dug in order to plant large trees. Often submerged objects such as rocks and large boulders, old concrete slabs, etc. are unearthed and must be removed in order to plant trees. In such cases it is not the responsibility of Willowcreek Tree Farms to remove such objects from the property as part of the transplanting job, though we may be able to do so as an additional service.
Access approval implies that any surfaces Willowcreek will need to cross, work on, or dig in are acceptable to have a 13,000 lb maximum weight machine operating on them. Any damage to surfaces in areas approved for access is not eligible for free repair by Willowcreek Tree Farms.
Unless otherwise specified, any tree that is not transplanted by Willow Creek Tree Farms is not covered under Willowcreek Tree Farm’s warranty.
Any tree pickup appointment must be prearranged by calling the main phone number. Please arrive on-time with the appropriated trailer, tiedowns, etc. to receive your tree(s).